FAQs Send & Track
Sending an application
You can submit all documents online in your My assist account that do not require official certification.
In general, the following applies:
- Submit your application form electronically via My assist.
- Send your educational certificates (including the overview of subjects and grades) and language certificates as officially certified copies in the original language and, if necessary, also in certified translation (into either English or German) by post.
- Other documents (for example, internship certificates, a CV, letters of motivation and letters of recommendation) can be uploaded to your My assist account.
Many universities accept online-only applications using simple copies (scans) of all documents.
All required application documents, whether submitted online or by post, must be received by uni-assist before the end of the application deadline.
Generally, you do not have to send us the application form by post. The digital application form that you submit with your online application is sufficient.
Please send your application to the following address:
Please tell your postal services provider that you want to send your documents as DOX. You will then avoid incurring additional costs and longer wait times.
During processing, your documents will be stamped and may be cut. After the safekeeping period ends, we destroy the documents. uni-assist does not return any documents.
For this reason, you should only send us officially certified copies, never originals!
uni-assist does not take responsibility for loss or damage by post.
Yes. You can submit all documents together in one envelope.
Please submit each document only once. That way you can reduce the cost.
These documents must meet the requirements in form and content for all universities of your choice. The requirements may differ from university to university.
Yes. You can send application documents for several applicants at the same time.
It must be clear which documents belong to which applicant. Use a separate envelope for each applicant, stating name and uni-assist applicant number on each envelope. Put all envelopes together into a larger envelope.
Yes. When you submit your documents, we will register them in our system within a few days.
We will inform you by email as soon as the confirmation of receipt for your documents is available in your My assist account under “My Inbox.”
Evaluation phase & status
You will usually receive your evaluation result in 4 to 6 weeks – counting from the day on which we received your application and payment. We evaluate all applications received in order of their arrival.
We will inform you by email as soon as the evaluation result is available in your My assist account under “My Inbox.” You will then find out if your application is complete since this can only be determined during the evaluation of your application.
The most important thing is that uni-assist receives your completed application before the application deadline expires.
uni-assist has agreed on its own deadlines with the universities for processing applications. This means we can continue to process your application even after the application deadline has expired.
Generally, the universities do not start their admission processes until uni-assist has processed all the applications that we received that were complete and submitted within the application deadline.
Are you applying for the preliminary review documentation (VPD)? If so, you should allow more time for your application, because you generally still have to apply to the university directly using the VPD. The above-mentioned agreement does not apply to the VPD procedure.
You can check on the status of your application in your My assist account via the application overview.
You will find the current status directly below your desired course of study. The status will change once we have completely processed your application (or any documents you have submitted later).
To find out what your status means, please read Status of my application.
Evaluation result & admission
We only forward applications that have been received with all documents complete by the end of the application deadline. If something is missing or has not been submitted in the right form, we cannot forward your application, unfortunately.
However, we will provide a list of what is missing or has not been submitted in the right form. If the application deadline is still open, you can still complete your application.
Tip: Apply as early as possible, at least 8 weeks before the application deadline expires. That way you can still submit missing documents in time.
All the required documents must be received by uni-assist before the application deadline expires. What is important is the date on which uni-assist receives your documents, not the date on which you sent them. If application documents have to be submitted in paper form, it does not matter when you uploaded the documents in My assist. You must also pay for and submit your online application within the application deadline.
If your documents or payment arrive after the deadline, we will be unfortunately unable to process your application successfully. This applies even if delivery of your shipment was delayed by the postal service provider or if the bank transferred the payment too late to our account.
We therefore recommend that you apply as early as possible, at least 8 weeks before the application deadline expires.
If you missed the deadline, please reapply for a later semester. You will find tips at: Reapplying.
No. uni-assist evaluates whether your application fulfils the prerequisites for admission. If it does, we will forward your application to the university‘s admission office.
The university examines the applications and decides on the admission. You will learn from the university whether you will be admitted and how to proceed.
uni-assist is not a public authority and cannot issue official letters that other public authorities recognise.
However: With a positive evaluation result from uni-assist, you can apply for a student applicant visa ("Studienbewerber-Visum") in the visa section of many German embassies or German consulates.
For further information, please contact your German embassy, consulate or foreigners’ registration office ("Ausländerbehörde").
Submitting missing documents
Yes. You can submit documents at any time before the application deadline expires.
Have we already forwarded your application to the university? In this case, please ask the university’s admission office where to send your documents.
Are you applying for the preliminary review documentation (VPD)? If so, you should allow sufficient time for your application, because with the VPD, you still have to apply to the university directly.
We generally evaluate your additionally submitted documents 4 to 6 weeks after we have received them. We will inform you by email as soon as the evaluation result is available in your My assist account under “My Inbox.”
You can check on the status of your application in your My assist account via the application overview. However, the status will change only once we have re-evaluated your application in its entirety and if the application is now complete.
You can easily change your email address in your My assist account via “My Account“ / “Change e-mail address.“
1. Enter your current password. You can now enter your new email address.
2. Confirm your changes by clicking on “Save.“ You will be automatically logged out.
3. We will send an activation link via email to your new email address. Also check your spam folder. Click on the activation link. You can now log in with your new email address.
We will also notify you by an email to your old email address about the change.
You can easily change your password in your My assist account via “My Account“ / “Change password.“
1. Enter your current password. You can now enter your new password.
2. Confirm your changes by clicking on “Save.“
3. You will be automatically logged out. You can now log in with your new password.
You can easily correct your personal information yourself – via "My account" in your My assist account.
In this menu, first click on "Change applicant information," then select "Edit applicant information" in the "Personal information" tab. You may now edit your information.
Confirm your changes by checking the box next to the mandatory field and enter your password. To finish, click on "Save."
That is generally not necessary. It is important that you fill in your application form completely and truthfully. It does not matter if you make a typing error in your application form. Even if any of your details change, there is no need to submit a new application form.
The only time you should withdraw your application and create a new one via your My assist account is if you change your desired course of study before evaluation.
Important: Check the application deadline for your desired course of study before you withdraw your application and resubmit it. You have to submit the new application before the deadline expires.
Creating multiple accounts may cause problems with your application.
Please do not register multiple times.
If you want to update certain documents, simply upload a newer version. We will then take the newest version into consideration when processing your application documents.