We are happy to answer questions on the application evaluation procedure. Get in touch with us using the contact form or via our service phone.
We do not offer on-site study counselling. For questions about course offers, admission criteria or application deadlines, please always contact the university of your choice directly.

Maintenance work on

Are you applying for a DoSV course and do you need a two-part ID number (BID and BAN) from hochschulstart?

The hochschulstart ( website will be offline from 18 to 31 October 2021 for scheduled maintenance.

You can still apply for DoSV courses via My assist. Simply register in hochschulstart after 1 November. Then enter your BID and BAN in your My assist account at “My account” / “Applicant information” / “3. Other information” before the end of the application deadline.

Our contact form

If you have questions about the uni-assist evaluation procedure or your application, please use our contact form. You can find answers to many questions here and may submit a question to uni-assist in each category.

Contact form

Telephone hours

Monday to Friday | 9 AM to 3 PM (UTC+1/UTC+2)
Phone: +49 30 201 646 001

uni-assist is happy to answer questions on the application evaluation procedure via phone. Please have your uni-assist applicant number ready when calling with concrete questions about your application.

Postal address

Please send your application to this address*:

uni-assist e.V.
11507 Berlin

* You can also use this address for courier services or to send registered mail. If your mail carrier does not accept the address, please send your mail to uni-assist e.V., Geneststrasse 5, 10829 Berlin. This will not increase the transit time.

    You may also drop your documents in our letter box in person. It is accessible 24 hours a day. If you want to drop off your application envelope in person, please use only the letter boxes marked with “uni-assist”.

    The exact GPS coordinates are: 52.472090  13.36578

    Google Maps

    How to find the uni-assist letter box:

    • In Reichartstraße 2, 10829 Berlin (Gate 1), you will find a large sign for the uni-assist letter box.
    • Go through the green fence gate and you’ll be right in front of the letter box.
    Confirmation of receipt

    For each letter, you will receive a confirmation of receipt. Find out more under Deadlines & processing time.


    Telefax number: +49 30 201 646 005

    You can contact us via fax, however, please note that you cannot use fax to submit certified copies of documents.