•     •   Impressum

Credit or refund for handling costs


 

Have you paid too much?
Have you accidentally paid for processing twice?
Have you paid for the processing of an application that is free of charge for you?
Have you paid to apply to a university that is not a uni-assist university, and processing has not yet started?
Would you like to withdraw your application before we process it and before you send us any documents?

 

In all of these cases, your account will be credited or you will receive a full refund.



Have you paid to apply for a university that is not a uni-assist university?
Have we determined in processing that we are not responsible for your application?
Would you like to withdraw your application before we process it, although you have already sent us documents?


In these cases, we will partially refund the handling costs since expenses have already been incurred. This results in an administrative cost of EUR 10.00, calculated once per semester at most.
You will receive the remaining amount as credit and may choose what to do with it:



You have decided to withdraw your application before we process it, but would like to submit another application for the same semester before the deadline.
We determine in processing that we are not responsible for your application, but you submit another application for the same semester before the application deadline.


In these cases, you may use the full amount for your new application and there will be no administrative cost of EUR 10.00.



Paying out credit to a bank account


If you would like your credit to be paid out, please notify us via our contact form. In your message, please include your bank details with the following information:

Recipient’s name
IBAN
BIC, Swift Code
Name of Bank

Reimbursement may take four to six weeks after your request.

Please note: You are responsible for any transfer fees.

Only you or a person authorized by you may request a refund of your handling costs, even if a friend or relative paid the handling costs for you. You may, of course, specify the account of your friend or relative, and we will transfer your credit to their account.

Legal notice:

Credit may be refunded or used within a period of three years, after which the claim lapses according to law.